Shipping policy

At Country Customs, we are committed to ensuring your orders are delivered safely, promptly, and efficiently. Please review our shipping policy to understand how we handle your shipments.

1. Shipping Locations

We ship orders throughout the United States. At this time, we do not offer international shipping.

2. Processing Time

  • Standard Orders: Orders are typically processed within 24-48 hours after payment is received.
  • Custom Orders: Processing times may vary depending on the complexity and size of the order.
  • Rush Orders: Expedited processing is available for an additional fee. Contact us for rush or same-day services.

3. Shipping Methods

We partner with reputable carriers such as UPS, FedEx, and USPS to deliver your orders. Shipping options and rates will be displayed at checkout.

4. Delivery Time

Delivery times depend on your location and the chosen shipping method. Estimated delivery times:

  • Standard Shipping: 3-7 business days
  • Expedited Shipping: 1-3 business days

Please note that delivery times are estimates and do not account for processing time or carrier delays.

5. Shipping Costs

  • Shipping costs are calculated at checkout based on the size, weight, and destination of your order.
  • Free shipping promotions may apply for orders over a certain amount.

6. Order Tracking

Once your order has been shipped, you will receive an email with tracking information. Use this information to monitor the status of your delivery.

7. Local Pickup

For customers in the Cookeville, TN area, we offer a local pickup option at our location:
455 Brotherton Dr, Cookeville, TN 38506
Please select "Local Pickup" at checkout, and we will notify you when your order is ready.

8. Shipping Delays

While we strive to ensure timely deliveries, shipping delays may occur due to unforeseen circumstances such as weather conditions, carrier issues, or holidays. We are not responsible for delays caused by the shipping carrier.

9. Damaged or Lost Packages

  • Damaged Packages: If your package arrives damaged, please notify us within 48 hours of delivery with photos of the damage. We will assist in filing a claim with the carrier.
  • Lost Packages: If your package is lost in transit, contact us immediately. We will work with the carrier to resolve the issue.

10. Incorrect Shipping Information

Please ensure your shipping address is accurate at the time of checkout. Country Customs is not responsible for orders shipped to incorrect addresses provided by the customer.

11. Contact Us

If you have any questions or concerns regarding your shipment, please reach out to us:
Phone: 931-265-4035
Email: mycountrycustoms@gmail.com

Thank you for choosing Country Customs! We are committed to delivering your orders with care and precision.